Course Title: Microsoft Certified Desktop Support Technician (MCDST)
Hours required: 200
Price: $1,795
Length course offered: N/A
Instructor: Chris Lobban [Bio]
Description:
This nationally recognized Microsoft Certified Desktop Support Technician (MCDST) online course and certification training preparation program is the premier credential certification for IT professionals who support end users and troubleshoot desktop environments running on the Microsoft Windows operating system. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.
Goals:
Upon successful completion of this course, students should be able to: Perform trouble shooting Provide helpdesk and technical support Provide facilitation and customer service Perform hardware and software installation Perform configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users on the desktop Be prepared to write the following core exams: 70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System 70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft XP Operating System
Grading System:
Confirmation of Completion awarded with passing score.
School Description:
Offered in connection with a college or university near you, our self-paced, online career courses are designed to launch you into your dream job.
Begin your course anytime. Textbooks are included, and you will have access to student support via phone, email, and chat 24 hours a day.
Click "Enroll Now" to find the partner school for the career course you want to take.
Instructor Bio: Chris Lobban
Chris Lobban brings his industry experience with an extensive assortment of hardware and software solutions. Before starting at Academy of Learning he had worked both in a Help Desk environment and as a Quality Assurance Analyst, where he had to deal with a wide array of different hardware requirements, operating systems, and computer programs every day.
This broad experience base, added to his formal training as a Computer Networking and Technical Support Specialist from Seneca College, gives him the training and experience needed to provide support to his students. Chris has also certified his experience by earning the CompTIA A+ IT Technician, Network+, Server+ and Security+ credentials, as well as the Microsoft MCSE (Windows Server 2003), MCSA (Windows Server 2003) and MCDST (Windows XP) credentials.
