Course Title: Help Desk Analyst: Tier 1 Support Specialist
Hours required: 80
Price: $1,495
Length course offered: 6 Months
Instructor: Eric Svendsen [Bio]
Description:
This nationally recognized Help Desk Analyst: Tier 1 Support Specialist online course and training program teaches the skills that students must acquire to be successful as a Help Desk Analyst. Tutorials and projects will teach the student the practical uses of Help Desk Analyst skills. This online certificate program is offered in partnership with major colleges, universities, and other accredited education providers.
Goals:
By completing the Help Desk Analyst: Tier 1 Support Specialist program, students will understand how to: Improve support-center productivity. Provide exceptional customer support. Handle difficult customer situations. Implement best practices for problem solving. Exhibit assertive confidence while reducing job stress.
Grading System:
Confirmation of Completion awarded with passing score.
School Description:
Offered in connection with a college or university near you, our self-paced, online career courses are designed to launch you into your dream job.
Begin your course anytime. Textbooks are included, and you will have access to student support via phone, email, and chat 24 hours a day.
Click "Enroll Now" to find the partner school for the career course you want to take.
Instructor Bio: Eric Svendsen
Eric Svendsen, Ph.D., is CEO of SCInc. For over a decade he taught on the faculty of Ziff Davis Education (ZDNet) and Help Desk Institute, where he consistently ranked as one of the highest-rated and most sought-after consultant/instructors. Eric developed the original seminars and course materials for the industry's first industry-accredited and internationally recognized Help Desk Certification seminars, and was personally involved in the development of certification standards and exams for the Support Industry. He has also provided both technical and professional consulting and training to hundreds of organizations. Eric speaks regularly at computer-industry events, has written numerous articles for industry publications such as Support Solutions magazine, LifeRaft magazine, and Support World magazine. He has also written several books, including Presentation Skills and Accelerated Learning Techniques for Computer Trainers. More recently, Eric contributed to the Thomson Course Technology book, A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition (2004).
