Sep 21, 2014

Course Title: Managing Customer Service

School: At a college near you (click "Enroll Now" to see location). [Learn More]
Hours required: 24  
Price: $99  
Length course offered: 6 Weeks   
Instructor: Tony Swaim [Bio]

Description:

As a manager, you probably interact with customer service personnel every day. But are you empowering your organization with quality customer service suggestions? You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it?

We'll take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, learn how to communicate, resolve complaints, and foster winning traits in each of your reps, all in six easy weeks.

Goals:

In this six-week online course, you'll discover the dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

Grading System:

Confirmation of Completion awarded with passing score.

School Description:

No matter where you live, you will be able to take any of our comprehensive, convenient online courses offered in connection with a college or university near you. Click "Enroll Now" to find the partner school for the course you want to take.

Instructor Bio: Tony Swaim

Tony Swaim has helped many clients, colleagues, and students reach their professional and personal goals. He has been an online instructor since 1998 and has taught at colleges and universities across the United States since 1981. His focus areas are project management, purchasing, continuous process improvement (CPI)/Six Sigma, and supply chain management.

Tony manages a successful consulting firm, and his industry experience includes 20 years of supply chain management. He earned an MBA from California State University, Long Beach, and holds professional certifications in six disciplines, including the Project Management Professional (PMP) certification from the Project Management Institute (PMI).